Refund policy

Store Name: GreenPeakHub
Owner Name: Deepa Malakar
Address: 1/133 Sree Colony, West Bengal, India, PIN – 700092
Phone Number: +91 7003410711
Email: greenpeakhub@gmail.com

Introduction

At GreenPeakHub, we are committed to ensuring that your shopping experience with us is seamless, reliable, and trustworthy. We specialize in delivering high-quality electronics and gadgets, and our foremost priority is customer satisfaction.

We understand that sometimes, products may not meet expectations due to manufacturing defects, compatibility issues, or other unforeseen circumstances. That is why we have designed a comprehensive Return and Refund Policy to protect our customers’ interests while maintaining fairness and transparency.

This policy applies to all purchases made through GreenPeakHub and governs the terms under which returns, replacements, and refunds can be requested. By purchasing from us, you agree to the guidelines outlined below.

1. General Policy on Returns

1.1 Return Window
Customers can request a return within 7 days from the date of delivery. Any request initiated after 7 days will not be eligible for return unless explicitly covered under warranty or special conditions.

1.2 Condition of Returned Product

  • Products must be returned in unused condition with all original packaging, manuals, warranty cards, and accessories intact.

  • Items showing signs of misuse, damage, or tampering will not qualify for return.

  • Products that are returned without original packaging or missing accessories may be eligible for partial refunds at the discretion of GreenPeakHub.

1.3 Eligible Products for Return

  • Electronics and gadgets with manufacturing defects or functional issues.

  • Products that arrive in damaged condition due to transit.

  • Incorrect items received (wrong product, wrong model, or wrong variant).

1.4 Non-Returnable Products

  • Software, downloadable items, and digital goods.

  • Personal-use electronic products such as earphones, headphones, or wearables if used.

  • Products with physical damage not reported within 24 hours of delivery.

  • Items purchased during clearance or sale marked as “non-returnable.”

2. Return Process

2.1 Initiating a Return Request

  • Contact us via email at greenpeakhub@gmail.com or call us at +91 7003410711 within the eligible return window.

  • Provide your order number, product details, and reason for return.

  • Our customer support team will verify eligibility and issue a Return Authorization (RA) number if approved.

2.2 Return Pickup/Shipping

  • For customers within major serviceable locations, we arrange a reverse pickup through our logistics partners.

  • In remote areas, customers may be required to ship the item back using a reliable courier service.

  • Return shipping charges may be borne by the customer unless the return is due to a damaged, defective, or incorrect item supplied by GreenPeakHub.

2.3 Packaging Guidelines

  • Products must be securely packed in the original box with all accessories.

  • Clearly mention the RA number on the package for smooth processing.

  • Improperly packed items that suffer damage in transit may not be eligible for refund.

3. Refund Policy

3.1 Modes of Refund
Refunds will be processed through the same payment method used during purchase, unless otherwise requested. Accepted modes include:

  • Credit/Debit Card

  • UPI/Wallet

  • Net Banking

  • Cash on Delivery (COD refunds will be issued to the customer’s bank account or UPI).

3.2 Refund Timelines

  • Once the returned product is received and inspected, refunds will be processed within 7-10 business days.

  • Customers will be notified via email once the refund is initiated.

3.3 Partial Refunds
Partial refunds may be issued in the following cases:

  • Returned item is missing parts or accessories.

  • Product shows minor signs of usage not affecting functionality.

  • Refund requested beyond the eligible window but approved under exceptional cases.

3.4 Non-Refundable Charges

  • Original shipping fees (if applicable).

  • COD handling charges.

  • Any government taxes or duties already remitted.

4. Replacement Policy

4.1 Eligibility for Replacement
Customers may opt for a replacement instead of a refund if:

  • The item received is defective or non-functional.

  • The product was damaged in transit.

  • A wrong product was delivered.

4.2 Replacement Timelines

  • Once the returned product is received and inspected, replacements will be shipped within 5-7 business days, subject to stock availability.

  • If the requested replacement item is out of stock, customers may either choose a refund or wait for restocking.

4.3 One-Time Replacement
Each order is eligible for one-time replacement only. Further replacement requests for the same order will not be entertained unless covered by warranty.

5. Warranty and After-Sales Support

5.1 Manufacturer Warranty
Most electronics and gadgets sold by GreenPeakHub come with a manufacturer’s warranty. Warranty terms vary depending on the brand and product. Customers are encouraged to check the warranty card provided inside the package.

5.2 Warranty Claims

  • Customers must directly contact the manufacturer’s authorized service center for warranty claims.

  • GreenPeakHub can provide assistance in connecting customers with service centers.

  • Warranty does not cover physical damage, water damage, or issues caused by unauthorized repairs.

5.3 Extended Support
Even after the warranty period, GreenPeakHub is committed to guiding customers with repair, service, or spare part inquiries to ensure long-term usability of products.

6. Special Conditions

6.1 Defective on Arrival (DOA)
If a product is found defective within 24-48 hours of delivery, customers must immediately report the issue with supporting photos or videos. Such cases will be given highest priority for replacement or refund.

6.2 Transit Damage
All shipments are carefully packed, but in case of visible damage upon delivery, customers are advised to refuse delivery or report the issue immediately. Delayed reporting beyond 24 hours may invalidate return eligibility.

6.3 Bulk/Wholesale Orders
Orders placed in bulk or for corporate purchases may have different return and refund terms, which will be shared at the time of order confirmation.

7. Customer Responsibilities

To ensure a smooth return and refund process, customers are expected to:

  • Retain invoices, receipts, and warranty cards.

  • Preserve original packaging until the return/refund window closes.

  • Avoid unauthorized tampering or repairs before initiating a return.

  • Provide accurate bank/UPI details for refund processing.

8. GreenPeakHub’s Rights

GreenPeakHub reserves the right to:

  • Deny a return or refund request if the product fails to meet eligibility conditions.

  • Charge restocking fees for items returned without valid reasons.

  • Modify or update this policy at any time to align with business requirements and regulatory guidelines.

9. Contact Us

For any queries, concerns, or return/refund requests, please reach out to us:

  • Email: greenpeakhub@gmail.com

  • Phone: +91 7003410711

  • Address: 1/133 Sree Colony, West Bengal, India, PIN – 700092

Our dedicated support team is available Monday to Saturday, 10:00 AM – 7:00 PM to assist you with all concerns.

10. Why This Policy Benefits You

At GreenPeakHub, we value our customers as partners in our journey. This Return and Refund Policy is designed to:

  • Provide clarity and transparency in case of dissatisfaction.

  • Protect customers’ rights while ensuring fairness to the seller.

  • Build trust and reliability, making GreenPeakHub your go-to destination for electronics and gadgets.

We believe in fostering long-term relationships with our customers by offering fair solutions to problems. Whether it is a refund, replacement, or warranty claim, you can count on us for prompt assistance.

Conclusion

Shopping for electronics and gadgets should be exciting and risk-free. At GreenPeakHub, we strive to provide not only the latest technology but also the peace of mind that comes with strong customer support.

This Return and Refund Policy (1600 words) reflects our dedication to customer satisfaction. By setting clear expectations and offering reliable solutions, we ensure that every purchase you make is protected.

Thank you for trusting GreenPeakHub with your electronic needs. Your confidence drives us to keep improving our services and bringing innovative gadgets to your doorstep.