Terms & Conditions

Store Name: GreenPeakHub
Owner Name: Deepa Malakar
Address: 1/133 Sree Colony, West Bengal, India, PIN – 700092
Phone Number: +91 7003410711
Email: greenpeakhub@gmail.com

1. Introduction

Welcome to GreenPeakHub. These Terms and Conditions (“Terms”) govern your use of our website, products, and services. By accessing or purchasing from GreenPeakHub, you agree to abide by these Terms. If you do not agree, please refrain from using our services.

GreenPeakHub specializes in electronics and gadgets, offering a range of products intended to make everyday life smarter, simpler, and more efficient. These Terms outline your rights, obligations, and limitations when using our platform.

2. Eligibility

  • You must be at least 18 years old to place an order.

  • If under 18, you may use the website only with involvement of a parent or guardian.

  • By placing an order, you confirm that you are legally capable of entering into a binding contract under Indian law.

3. Use of Website

3.1 Permitted Use

  • Browse products, place orders, and use features of the site responsibly.

  • Ensure your account information (if created) is accurate and up to date.

3.2 Prohibited Use
You may not:

  • Use the site for fraudulent activities.

  • Upload viruses or malicious code.

  • Copy, reproduce, or resell products/content without authorization.

  • Interfere with security features of the website.

4. Product Information

4.1 Accuracy
We make every effort to display accurate descriptions, images, and specifications. However, minor variations may occur due to manufacturer updates or digital display differences.

4.2 Availability
All products are subject to availability. If an item becomes unavailable after your order, we will notify you and issue a refund or offer an alternative.

4.3 Pricing

  • Prices are listed in Indian Rupees (INR).

  • GreenPeakHub reserves the right to modify prices without prior notice.

  • Any applicable GST, shipping charges, or duties will be displayed at checkout.

5. Orders and Payment

5.1 Placing an Order
When you place an order, you will receive a confirmation email. This does not signify acceptance; it confirms that your request has been received. Final acceptance occurs when the product is shipped.

5.2 Payment Options
We accept:

  • Credit/Debit Cards

  • Net Banking

  • UPI/Wallet Payments

  • Cash on Delivery (COD, available in select locations)

5.3 Payment Security
All payments are processed via secure gateways. GreenPeakHub does not store your card details.

6. Shipping and Delivery

6.1 Timelines

  • Orders are typically processed within 1-3 business days.

  • Delivery time varies by location (average 5-10 business days within India).

6.2 Shipping Charges

  • Standard shipping rates apply, unless mentioned otherwise.

  • Free shipping may be offered during promotional campaigns.

6.3 Delays
GreenPeakHub is not liable for delays due to courier issues, natural disasters, strikes, or unforeseen events.

7. Return and Refund Policy

Our Return and Refund Policy is an integral part of these Terms. By purchasing from GreenPeakHub, you agree to the return conditions as published on our website.

Key points include:

  • 7-day return window for eligible products.

  • Product must be unused, in original packaging, with all accessories.

  • Refunds processed within 7-10 business days once the returned item is received and verified.

  • Certain items (personal electronics, clearance sales, digital goods) may be non-returnable.

8. Replacement Policy

  • Defective or damaged items can be replaced within the return window.

  • One-time replacement is allowed per order.

  • Replacement timelines depend on stock availability.

9. Warranty

9.1 Manufacturer Warranty
Most products are covered by a manufacturer’s warranty. Warranty coverage varies by brand and product type.

9.2 Exclusions
Warranty does not cover:

  • Physical damage, water damage, or misuse.

  • Unauthorized repairs or modifications.

  • Normal wear and tear.

9.3 Claims
Customers must contact the manufacturer or authorized service center for warranty claims. GreenPeakHub will assist with information and guidance.

10. Limitation of Liability

10.1 General Limitation
GreenPeakHub is not liable for:

  • Any indirect, incidental, or consequential damages.

  • Loss of data, income, or profits arising from the use of products.

10.2 Product Usage
Our products are intended for personal use. Any misuse resulting in damage, injury, or loss is solely the customer’s responsibility.

10.3 Maximum Liability
Our liability is limited to the purchase price of the product in question.

11. Intellectual Property

  • All content, logos, graphics, and designs on GreenPeakHub are the property of the store or its partners.

  • Unauthorized reproduction, distribution, or use is strictly prohibited.

  • Customers may use content only for personal, non-commercial purposes.

12. User-Generated Content

12.1 Reviews & Feedback

  • Customers may post reviews, ratings, or feedback as long as they are respectful and non-offensive.

  • By posting, you grant GreenPeakHub the right to use, reproduce, or publish the content.

12.2 Prohibited Content
You may not post:

  • Defamatory or misleading statements.

  • Content that infringes intellectual property rights.

  • Spam or promotional content unrelated to GreenPeakHub.

13. Privacy Policy

Your privacy is important to us. By using our services, you agree to our Privacy Policy which governs how we collect, store, and use your personal information.

14. Third-Party Links

GreenPeakHub may include links to third-party websites. We are not responsible for the content, products, or policies of those external sites. Customers are advised to review the terms of third-party platforms before use.

15. Indemnification

You agree to indemnify and hold GreenPeakHub, its owner, employees, and affiliates harmless from any claims, damages, or expenses arising out of:

  • Your misuse of the website.

  • Violation of these Terms.

  • Infringement of intellectual property or third-party rights.

16. Force Majeure

GreenPeakHub shall not be liable for any failure or delay in performance due to events beyond our reasonable control, including natural disasters, strikes, wars, power outages, or government actions.

17. Governing Law and Jurisdiction

  • These Terms are governed by the laws of India.

  • Any disputes will fall under the jurisdiction of the courts in West Bengal, India.

18. Amendments

GreenPeakHub reserves the right to modify, update, or replace these Terms at any time. The latest version will always be posted on our website. Continued use of our services after changes constitutes acceptance.

19. Termination

  • We may suspend or terminate your account if you violate these Terms.

  • Termination does not affect accrued rights, obligations, or liabilities prior to termination.

20. Customer Support

For any concerns regarding these Terms or any transaction with GreenPeakHub, contact us:

  • Phone: +91 7003410711

  • Email: greenpeakhub@gmail.com

  • Address: 1/133 Sree Colony, West Bengal, India, PIN – 700092

Our support team is available Monday – Saturday, 10 AM – 7 PM.

21. Entire Agreement

These Terms, along with our Privacy Policy and Return & Refund Policy, constitute the entire agreement between you and GreenPeakHub regarding use of our website and services.

22. Acknowledgement

By accessing or purchasing from GreenPeakHub, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

Conclusion

At GreenPeakHub, we strive to create a safe, reliable, and transparent shopping environment for electronics and gadgets. These Terms are designed to protect both our customers and our business, ensuring fair dealings and mutual trust.

We thank you for choosing GreenPeakHub and look forward to serving you with innovative products and outstanding service.